We will happily exchange or refund goods (excluding sale items) provided the following criteria is met: the return is made within 21 days of purchase; the original item is clean, unworn, unwashed, and in pristine condition with all original packaging and tags attached; original receipt or proof of purchase is shown; and completion of the Returns Form (please click here to print out another). Upon approval, all refunds will be made to the credit card used in the original transaction. Only purchases made from the Givoni website may be returned or exchanged. We will not refund or exchange any products purchased through Givoni retail outlets.